Notice Board

  • 05-02-19-PM-MOHFW
  • 09-02-19-PM-Unwrap-book
  • 09-02-19-SaimaWajed-MH
  • 12-02-19-Big Data Conferenc
  • PM 2 new
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  • Health Batayan 27 12 2015
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  • Hon'ble Prime Minister, Government of The People's Republic of Bangladesh Sheikh Hasina visited the ministry of Health and Family Welfare
  • Unwrap of a Book " Mujib extended to Hasina; Success Stories Bangladesh's Health World Wonders !!" By Honorable Prime Minister, Government of the People's Republic of Bangladesh Sheikh Hasina
  • " Workshops on Mental Health " Participated by respected Mrs. Saima Wazed Putul, Honorable Minister,State Minister & Secretary of Ministry of Health & Family Welfare along with Director General of Directorate General of Health Services.
  • International Conference on 'Big Data for Health' was held on February 11-12, 2019 at Bangabandhu International Conference Centre
  • Hon'ble Prime Minister Sheikh Hasina, Mother of Humanity, visiting Forcibly Displaced Myanmar Nationals (FDMNs) at Kutupalong camp, Ukhiya .
  • Honorable Prime Minister Sheikh Hasina is receiving ICT Sustainable Development Award from International Telecommunication Union (ITU) Secretary General Houlin Zhao at the UN Headquarters in New York, 2015
  • Honorable Prime Minister Sheikh Hasina is receiving Champions of The Earth award, 2015
  • Honorable Prime Minister Sheikh Hasina is receiving UN award for MDG achievement, 2010
  • Honorable Prime Minister Sheikh Hasina is receiving award form International Telecommunication Union (ITU) Secretary General, 2011
  • ICT Adviser Sajib Wazed Joy is receiving Innovative Policy awards, 2014 on behalf of Honorable Prime Minister Sheikh Hasina
  • Inter-Country Conference on Measurement & Accountability for Health (MA4Health)
  • Dial 16263. Take help from Doctors all over 24 hours by dialing this number.
  • Honorable Finance Minister Abul Maal Abdul Muhith, MP conferred the 'National Information and Communication Technology Award 2016' to the Director General of Health Services, Prof. Dr. Abul Kalam Azad for his special Contribution Towards the Innovation and Expansion of Information Technology in the Digital World 2016 Fair on Friday 21 October 2016.

Complaints-Suggestions through SMS

An exciting and effective innovation has been added to the existing service line of MIS of DGHS of Bangladesh. Citizens are now taking part in ensuring accountability of the service providers in health system.

 

This has been possible through introduction of a SMS-based complaints-suggestions box. In each of about 800 public hospitals, display boards, fixed to walls, describe how to send complaints or suggestions by SMS for improving service. Patients, their relatives and all people visiting the hospitals, if they are not satisfied with the service, they send SMS. These SMS come to a web portal and assigned staffs oversee. The staffs call the senders of the SMS to understand more about the real situation; and then talk to the local authority to implement immediate solutions to the problem. This system ensures accountability of public hospitals.

The difference between the traditional and this new system of suggestions or complaints box is that the suggestions or complaints are seen by the central authority directly, and therefore, corrective measures can be taken with stronger effects.